Tsohost Help Centre

Affected Services

info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.

Cloud webmail errors

Resolved Jun 19th, 10:13 - Jun 23rd, 02:00 BST

Timeline

Resolvedabout 15 days ago

Our team have managed to resolve the issue and everything should be working fine now. Please do not hesitate to contact our support if you notice anything unusual, so that we may further investigate.

Fixingabout 15 days ago

It would appear that the issue has re-surfaced and we are currently investigating it.
Please excuse us for the caused inconvenience and thank you for your patience. We will update this page as soon as we have more details.

Monitoringabout 18 days ago

The issue should be resolved now - we will monitor this for the time being if any odd behavior resurfaces.

If you experience similar webmail related issues, please reach out to our support team.

Fixingabout 18 days ago

We are currently investigating an issue with a few of our mail storages on the cloud platform. The customers may get errors like: "Connection to IMAP server failed".
We are working with high priority to resolve it as soon as possible.