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Affected Services

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Intermittent FTP connectivity issues on the cloud

Resolved Jun 9th, 10:28 - Jun 10th, 09:30 BST

Timeline

Resolvedabout 28 days ago

This should be resolved now.

We will monitor the service for the time being to ensure that this is fully rectified. If you still experience FTP related issues, please contact us through our support channels.

Updateabout 28 days ago

We have identified a potential intermittent connectivity issue that affects cloud FTP connectivity.

We are currently investigating the cause and a fix will be deployed as soon as possible.

Note that in the meantime SFTP / SSH connectivity is unaffected, so it's a viable alternative until this is fully resolved.

Apologies for the inconvenience caused.