Resolvedover 5 years ago
The issue should be resolved. Please contact us if you are still unable to change your password.
Affected Services
info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.
Daily mail service system maintenance
Resolved May 18th, 14:35 - Jun 15th, 12:00 BST
Timeline
Updateover 5 years ago
We are still working on this. Please excuse us for the inconvenience so far!
Currently our customers might not be able to reset their email accounts passwords through my.tsohost.com. Please contact our support so we can assist!
Updateover 5 years ago
Our Infrastructure team is still working on the updates, thus some of our clients might get errors when attempt to login to their accounts. Please excuse us for the inconvenience caused.
Thank you for your patience and understanding.
Updateover 5 years ago
In our ongoing efforts to improve our existing infrastructure we have scheduled a routine upgrade of our daily mail system. This will take place on 26/05/2020, 27/05/2020 and 28/05/2020, between 10PM and 6AM GMT+1.
During that time some connectivity errors may arise, but this will be expected. We'll update this post once the necessary work has been done and services are operational.