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Affected Services

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Cloud mail sending error

Resolved May 14th, 09:52 - May 17th, 09:15 BST

Timeline

Resolvedabout 15 days ago

The issue should be resolved. However if you encounter any related problems, please do not hesitate to contact us on our support channels. Thank you for your patience and understanding.

Monitoringabout 18 days ago

The issue should be resolved but we will keep monitoring the server. Please contact our support if you still get any errors.

Updateabout 18 days ago

We are currently investigating an issue where customers on our Cloud platform are unable to send emails. The error they might get is "SMTP Error (451) Authentication failed". We are working on resolving the issue as soon as possible.

Thank you for the understanding!