Tsohost Help Centre

Affected Services

info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.

Webfusion VPS connection issues

Resolved Apr 29th, 13:23 - 09:00 BST

Timeline

Resolvedabout 1 year ago

The issue should now be resolved.

Please do not hesitate to contact our support channels if you are still experiencing any issues.

Investigatingabout 1 year ago

The issue has reappeared, unfortunately. We are checking this with high priority.

We will let you know once it is taken care of.

Resolvedabout 1 year ago

The issue is now resolved.
Thank you for your patience and please contact our support if we can be of further assistance.

Monitoringabout 1 year ago

The connection issues should now be resolved, but we will keep monitoring it just in case.
Please get in touch with our support agents, if you are still unable to connect to your server. We will be happy to help!

Fixingabout 1 year ago

Unfortunately, the issue has re-appeared and we are actively working towards a resolution.
We will update our status page, once we have more details.

Monitoringabout 1 year ago

The issue should be resolved and we are monitoring the situation, but please contact our support if you are experiencing any issues, so that we may further investigate.

Fixingabout 1 year ago

We are currently investigation an ongoing connection issue, that is affecting customers using our Legacy webfusion unmanaged platform. VPSs may appear unresponsive in the meantime.
Please excuse us for the caused inconvenience and thank you for your understanding, while the investigation is ongoing.