Tsohost Help Centre

Affected Services

info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.

Issues with shared CPanel upgrades

Resolved Apr 23rd, 15:16 - May 21st, 06:00 BST

Timeline

Resolvedabout 14 days ago

The upgrade/downgrade functionality is now restored and customers should be able to upgrade/downgrade.
We will continue to monitor this issue for the next few days.

Fixingabout 1 month ago

We are currently working on resolving issues that would prevent package upgrades on our shared hosting platform. Customers that are using these packages, would not be able to request a package upgrade to larger shared hosting package.
Thank you for your patience and understanding.