Affected Services
info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.
Resolved Mar 15th, 21:15 - Jul 23rd, 00:00 BST
Timeline
Updateover 4 years ago
We just wanted to update our customers, that our response time should be back to normal standards and at this point in time, we are providing support across Tickets, phones and Livechat in a reasonable manner.
Thank you for your understanding so far.
Updateover 4 years ago
Due to the volume of inquiries incoming to all of our support channels (phones, live chat and tickets) you may experience bigger delay than usual.
Please excuse us for the caused inconvenience!
Updateover 4 years ago
Our live lines (chat and phones) are currently live and working. However our ticket support is currently overloaded and there are some delays in our ticket responses. Thank you very much for the understanding and patience!
Resolvedover 4 years ago
This should now be resolved. Thank you for your patience!
Updateover 4 years ago
We are still proactive working towards resolving all the issues. We should have an update by Monday morning. Thank you for your patience!
Updateover 4 years ago
We are still working towards resuming service for you. Our Tickets channel should be fully operational and we are still working on both Phones and Chat, you might still be experiencing some delay in these two channels. Excuse us about the inconvenience.
Updateover 4 years ago
Due to COVID-19 contingency countermeasures, you might experience chat or phones down for a period of time today(16.03.2020) and extended queue times for chat, phones, ticket support lines, throughout the whole day. Please excuse us about the inconvenience, we are doing our best to restore the service as normal. Thank you for your patience.
Updateover 4 years ago
Thank you for your patience.
Our ticket and live chat channels should now be fully operational. We are still working on renewing phone support service.
Apologies about the inconvenience.
Fixingover 4 years ago
Due to COVID-19 contingency countermeasures, you might experience chat or phones down for a period of time today(16.03.2020) and extended queue times for chat, phones, ticket support lines, between 07:00 and 10:00 GMT. Please excuse us about the inconvenience, we are doing our best to restore the service as normal. Thank you for your patience.
