Tsohost Help Centre

Affected Services

info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.

Support Delay/Down

Updated Mar 26th, 20:23 GMT

Timeline

Updateabout 9 days ago

Our live lines (chat and phones) are currently live and working. However our ticket support is currently overloaded and there are some delays in our ticket responses. Thank you very much for the understanding and patience!

Resolvedabout 11 days ago

This should now be resolved. Thank you for your patience!

Updateabout 15 days ago

We are still proactive working towards resolving all the issues. We should have an update by Monday morning. Thank you for your patience!

Updateabout 18 days ago

We are still working towards resuming service for you. Our Tickets channel should be fully operational and we are still working on both Phones and Chat, you might still be experiencing some delay in these two channels. Excuse us about the inconvenience.

Updateabout 19 days ago

Due to COVID-19 contingency countermeasures, you might experience chat or phones down for a period of time today(16.03.2020) and extended queue times for chat, phones, ticket support lines, throughout the whole day. Please excuse us about the inconvenience, we are doing our best to restore the service as normal. Thank you for your patience.

Updateabout 19 days ago

Thank you for your patience.

Our ticket and live chat channels should now be fully operational. We are still working on renewing phone support service.

Apologies about the inconvenience.

Fixingabout 20 days ago

Due to COVID-19 contingency countermeasures, you might experience chat or phones down for a period of time today(16.03.2020) and extended queue times for chat, phones, ticket support lines, between 07:00 and 10:00 GMT. Please excuse us about the inconvenience, we are doing our best to restore the service as normal. Thank you for your patience.