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Affected Services

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NS change for some domains to Client area DNS

Resolved Feb 19th, 09:46 - Feb 21st, 09:45 GMT

Timeline

Resolvedabout 1 year ago

If the nameservers of your domains are reverted to the client area ones, please make sure that the option "Domain Connect" under the domain is set to Off. Then revert your nameservers to the original ones and the issue should be resolved. If you experience any issues, please contact our support.

Fixingabout 1 year ago

We received reports of some domains, having their nameservers changed to the client area ones automatically by our billing system.
We are currently investigating the issue and will have an update once it is resolved. Do not hesitate to contact our support if you face such DNS changes, so that we may assist you in reverting the NS.