Tsohost Help Centre

Affected Services

info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.

Credit/debit card payment issues

Resolved Feb 11th, 10:56 - Feb 20th, 06:15 GMT

Timeline

Resolved6 months ago

The issue with American Express cards should be resolved. Please however contact our support and let us know if you face any payment issues, so that we may further investigate. This applies for all credit/debit cards. Thank you for your understanding.

Update6 months ago

The payment issue should mostly affect customers with American Express credit/debit cards and we are working on a way to resolve the payment failures.
Please however report anything unusual, regardless of the credit card company, so that we can further investigate.

Fixing6 months ago

We are currently investigating an issue with our payment system and some of our customers might experience errors when paying via credit/debit card.
If you face such issues, please contact our support, so that they may assist you further in your payment. Please excuse us for the caused inconvenience