Tsohost Help Centre

Affected Services

info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.

Cloud Mail Issue

Resolved Aug 12th, 17:00 - Aug 20th, 16:02 BST

Timeline

Resolvedabout 3 days ago

The issue should be resolved now. If you are still experiencing any issues please contact our support.

Updateabout 7 days ago

We are still working on resolving the issue. Please excuse us for the inconvenience so far!

Updateabout 10 days ago

The issue with the mail system on the Cloud platform has reappeared again. Our administrators are currently investigating the cause of it and once there is any update, we will let you know.

Monitoringabout 10 days ago

The issue should be fixed now. We are still monitoring the system to make sure everything is working fine.
If you are still experiencing issues with your email accounts, do not hesitate to contact our support channels.

Fixingabout 11 days ago

We are experiencing issues with our cloud mail system. The issue is causing intermittent login failures via Webmail or mail client with IMAP or SMTP authentication errors.