Resolvedover 6 years ago
The issue has been identified normal login have been resumed.
Thank you for the understanding.
Affected Services
info_outline This incident is not connected to any specific service. Please check opposite for more details and risk to disruption.
Resolved Sep 23rd, 09:32 - Sep 30th, 12:30 BST
Timeline
Resolvedover 6 years ago
The issue has been identified normal login have been resumed.
Thank you for the understanding.
Fixingover 6 years ago
We are currently investigating an issue with the login server on our Cloud Shared Hosting platform which is preventing some customers from accessing their accounts through https://control.gridhost.co.uk/members/.
Apologies for any caused inconvenience.
Updateover 6 years ago
Some clients might still experience logging out of Cloud control panel. In order to resolve this, please clear the cookies and sessions on your browser and restart it.
Updateover 6 years ago
The server have been stable and we do not anticipate any further issues.
Our support desk remains available to answer your inquiries.
Monitoringover 6 years ago
The issue have been identified and normal login have now been resumed.
We are going to keep monitoring the login server closely in the following hours.
Investigatingover 6 years ago
We are currently investigating an issue with the login server on our Cloud Shared Hosting platform which is preventing customers from accessing their accounts through https://control.gridhost.co.uk/members/.
Apologies for any inconvenience.